What this replaces
- Resumes
- Interviews
- Guesswork
Train your team to handle real conversationsbefore they happen. before the phone rings. before it costs a sale. before the first live call.
Train your team by practising real conversations out loud, using scenarios built from your product, support and sales knowledge.
Designed to work alongside your existing onboarding, training and LMS tools, not replace them.
4
ways teams use it
A$39
per seat a month, founding rate locked for 12 months
Hiring for customer-facing roles
Hear candidates handle a real customer call before you hire them.
Hiring for sales, support or customer success? Stop relying on resumes and interviews alone. Put each candidate in the same realistic call and see how they actually perform in the role.
What you get instead
- Run the real customer scenarios they will face on day one
- See how they think and respond under pressure
- Evaluate communication, clarity and structure
- Compare every candidate on the same realistic call
Why Reframer exists
A system your team can run: knowledge, scenario, practice, feedback, repeat.
Turn your company knowledge into repeatable training your team can improve from over time, across product, sales and support.
Step 1
Knowledge
Product documentation, support guides, pricing and plans, sales playbooks.
Step 2
Scenario
Scenarios evolve as your product evolves.
Step 3
Practice
Practise the conversation in real time, then compare your response to strong examples from management.
Step 4
Feedback
Quantitative, qualitative and inline feedback, and meaningful insights.
How customer-facing teams train today
Training for customer conversations: what actually works.
The gap isn’t knowledge. It’s performance.
Traditional training for customer-facing teams
- More documentation
- More onboarding sessions
- Shadowing calls
- LMS and static training
Result
- Low retention
- Inconsistent responses
- Lack of confidence
- Poor live performance
With Reframer
- Real scenarios
- Spoken conversations
- Repeat practice
- Feedback loops
Result
- Consistent performance
- Faster onboarding
- Better conversations
- Measurable improvement
Where teams use Reframer
Four places to start, one way to practise.
Pick the conversation that matters most. Every team practises it the same way, out loud, before it happens.
Hear them before you hire them.
01Hire
Hiring and screening
Put every candidate through the same realistic customer call, and compare them fairly before they join.
Close with confidence.
02Sell
Sales
Respond to objections, pricing pressure and the close, out loud, against a counterpart that pushes back.
Ready before the phone rings.
03Support
Customer support
Handle real customer situations and edge cases before they are on the phone, so responses stay consistent across the team.
Up to speed faster.
04Onboard
Product and onboarding
Train new staff on your product, your workflows and real customer questions, so they are useful sooner.
Product, support and sales training
Train across product, support and sales, speeding up onboarding.
Product
Help your team understand and explain your product clearly.
Support
Handle real customer situations and edge cases.
Sales
Respond to objections and pricing pressure, and close.
Onboarding
Speed up onboarding: new starters practise your product, workflows and real customer questions, instead of only reading about them.
Built for your industry
Wherever customers call, practise the conversation first.
Seven industries and counting. From claims to guest complaints, the same way to practise.
Don’t see your industry? Talk to usPowered by your business
Train on your actual business, not generic scripts
Reframer turns your product docs, support guides and sales playbooks into real conversation scenarios your team can practise.
- Upload product documentation
- Ingest support conversations and FAQs
- Use sales playbooks and pricing flows
- Continuously update scenarios as your business changes
Training stays aligned with your product, not outdated scripts.
Practise out loud
Practise real conversations out loud
Your team doesn’t just read or watch.
They:
- Speak their responses
- Handle pressure in real time
- Respond to objections and questions
- Run the conversation end to end
This is where performance improves.
Feedback
See exactly what needs to improve
Every run comes back with a clear picture of how it went.
This is achieved by:
- Outcome (achieved or not)
- Objective breakdown
- Conversation breakdown
- Clear suggestions
Run it again with a better approach.
Your standard
Define what good looks like
Managers can complete a run and set it as the standard.
Your team:
- Compares against it
- Sees strong examples
- Improves faster
Keep it going
Keep training active
Managers can assign reminders and notifications, and improve example runs, so practice continues after onboarding.
- Practice reminders
- Notifications
- Repeat runs
- Create examples for employees to use as a reference for a great conversation and how it was handled
Track real performance
See exactly how your team performs in real conversations
Reframer shows you what’s working, what’s not, and how your team improves over time.
- Conversation scores and outcomes
- Breakdown by objective and skill
- Compare across team members
- Track improvement over time
- Identify weak points
Track your team’s overall and individual progress.
Team training and management
Team training and management
Manage your team and track training in one place.
Reframer isn’t just for individuals. It’s built for teams. Managers can:
- Invite team members to the platform
- Assign scenario packs
- Manage usage and credits
- Track participation across the team
- Scale training across the organisation
Everything is designed to make training consistent and repeatable.
Custom scenarios
Train your team on your actual business scenarios
Every business is different.
Reframer can be configured to simulate conversations based on your:
- Product or service
- Sales process
- Customer interactions
- Real-world objections
We work with early teams to design tailored training scenarios that reflect how your team actually operates. Pricing for custom setup is coming soon.
Listen to us
Everyone says their AI sounds real. Listen to ours disagree with you.
Hear a real practice call, the AI pushing back, on the home page.
Listen to the demosIf your team has conversations that matter, practise them before they happen.
Not learning in the moment. Used for sales, support, onboarding and hiring teams.
Founding rate: A$39 per seat a month, locked for 12 months
We’ll walk you through the best setup for your team.
Book a demoReady to see what your
team will practise?
Book a demo. We'll build your first Training Pack together.
- ✓ No credit card required
- ✓ Setup included
- ✓ Used by customer-facing teams