Your team knows what to do.
They just can't do it under pressure.

Practise realistic scenarios before
the real customer asks. breaking under pressure. the sales call. the support escalation. onboarding staff.

Book A Demo↗See How it works↗

Rehearse realistic conversations out loud, against a counterpart that pushes back.

Training says they're ready.
Real customers prove otherwise.

Your team has read the docs, passed the quiz, and completed onboarding. Then a customer pushes back or asks something unexpected, and performance falls apart.

The Gap
Your current training teaches knowledge.
But knowledge ≠ performance

Wrong answerEscalated?Incorrect!Needs review

Firefighting

Wrong answers, escalations and rework. You stepping in to fix.

You can’t scaleYou’re coaching basicsinstead of managing outcomes.ImpactTeam SizeMore people.Same results.

You can’t scale

You’re coaching basics instead of managing outcomes.

60+day ramp times+5%Avg rampKnows the materialThey’ve studied it.They get it.But freezes in realconversationsThey hesitate, overthink,and lose confidence.Needs real-worldpracticeConfidence only comeswith reps, not reading.

60+ day ramp times

New hires know the material but freeze in real conversations.

TrainingCOMPLETEDExplained the processstep-by-step.TrainingCOMPLETEDExplained the processstep-by-step.TrainingCOMPLETEDExplained the processstep-by-step.TrainingCOMPLETEDExplained the processstep-by-step.ChatFor YouSame mistakes,different repYou’ve explained itfive times. Nothing sticks.

Same Mistake, different rep

You’ve explained it five times. Nothing sticks without reps.

Practise the conversation
before it happens.

Reframer turns your docs into realistic scenarios. Your team practises them, out loud, under pressure, before the real customer.

01 · Generate

We build your scenarios

Upload your docs. We generate Training Packs based on what your team actually faces.

We build your scenariosUpload your docs. We generate TrainingPacks based on what your teamactually faces.PDFDOCXTXTTraining PackGeneratedScenario 1Customer inquiry • Objection handling• ResolutionScenario 2Order issues • Refunds •EscalationsScenario 3Special requests • Upsells •Follow-ups

02 · Practice

They practise voice-first

Real-time scenarios. AI pushes back, interrupts, creates friction. Real pressure.

AI

03 · Compare

See how they stack up against your standard

Set your gold standard response. Your team compares their performance. See who’s ready, who’s improving, who needs practice.

What makes Reframer different

Not just another training tool.

  1. 01 /04

    Manager Baseline

    Manager BaselineRecord your gold-standard response.Your team compares side-by-side.They see exactly whatbetter looks like.Your Gold Standard00:45Team Response A00:45VSTeam Response B00:45

    Record your gold-standard response. Your team compares side-by-side. They see exactly what better looks like.

  2. 02 /04

    Leader Board

    3.2xhigher qualityresponsesLeader BoardTop performers ranked by score.Your team competes. Trainingbecomes a game. People actuallywant to practise again.
    1Amara O.94
    2Liam K.89

    Top performers ranked by score. Your team competes. Training becomes a game. People actually want to practise again.

  3. 03 /04

    Guided Practice

    SCENARIO→ APPROACH→ PRACTICE→ REVIEW

    A clear path from scenario to approach to practice to review, so every rep knows what good looks like.

  4. 04 /04

    Coaching Copilot

    Manager CopilotAI that does the work.“Who needs coaching?” > Shows you.“Make this harder” > Rewrites it instantly.92%coaching gaps found“Make this harder”Rewritten instantly

    Ask for “Make this harder” or get feedback on any answer. Reframer rewrites it instantly.

Built for managers
who are tired of hand-holding.

  • Head of Sales ↗

    Reps crumble on objections. Reframer drills it until it’s automatic.

    Head of SalesReps crumble on objections.Reframer drills it untilit's automatic.IncomingCustomer IssueNew ticketcomes in!Pattern DetectedSimilar issuesflaggedReframer TrainsEdge CasesAI creates scenarios& model answersTeam TrainedReps prepared withedge case responsesIssue ResolvedCustomer helpedwithout escalationEscalationsReduced-62%First ContactResolution+45%CustomerSatisfaction+33%Edge CaseLibraryReal scenarios.Real answers.

  • Head of Support ↗

    Team escalates everything. Reframer trains edge cases before they’re on the phone.

    00:00Incoming TicketCustomer issuereceived00:30Escalatedto ManagerTeam escalatesinstead of resolving01:00Reframer TrainingEdge cases practicedand mastered01:30Resolved by TeamIssue handled confidentlywithout escalationEdge Case LibraryReal scenarios.Real answers.EscalationsReduced-62%First ContactResolution+45%CustomerSatisfaction+33%

  • Customer Success ↗

    60-day ramp, constant babysitting. Reframer cuts it in half.

    Customer Success60-day ramp, constant babysitting.Reframer cuts it in half.The Old Way60DAYSReps need constanthand-holdingSimple questionstake too longRamp is slow,impact is delayedTeam spends more timeon repetitive stuffWith Reframer30DAYSReps get smart trainingfrom day oneEdge cases answeredbefore they askRamp is faster,impact happens soonerTeam focuses on value,not babysitting50% Faster RampMore value. Happier customers.60 DaysOld Ramp30 DaysWith Reframer

  • Founder ↗

    You can’t be on every call. Reframer scales your expertise.

    FounderYou can't be on every call.Reframer scales your expertise.The ChallengeToo many callsYour time is limitedInconsistent answersReps wing itGrowth slows downBottleneck at youReframerCaptures your expertiseTurns it into repeatableguidance for your teamYour expertiseavailable alwaysAnyone, anytimeConsistent, on-brandanswersEvery timeTeam gets betterfasterWithout you on the callScale WithoutLimitsMore customers helped.Happier team.You focus on what matters.Multiply Your ImpactOne founder. Many conversations.That's leverage.You on1:1 CallsReframerscales itTeam helps10x morecustomers

Specialised for
your industry

Built around how your industry talks to customers.

Finance

Compliance-aware customer conversations

What this looks
like in real life.

4→2 WEEKSNEW HIRINGONBOARDING4 WEEKS2 WEEKS

Onboarding in half the time

New hires arrive knowing the material and freeze in the first real conversation. Practise calls before the first real one close that gap.

Objections stop being a surprise

Reps hear “it’s too expensive” many different ways before a customer says it once. By the time it lands in a real call, they’re thinking about the answer.

Stronger Team

Fewer escalations reaching you

Support teams escalate what they haven’t handled before. Practise the edge cases first and the tenth cancellation call is the one they resolve themselves.

Works alongside what
you already have

01

Your Learning Management System (LMS) teaches what to do

New Hire OnboardingIn Progress1Review the process2Complete the action3Confirm & continue

02

Real calls happen confidently

Real callshappen confidentlyLive Call

03

Reframer trains them to do it when pressure builds

PressurebuildsReframertrains themThey do itconfidently

04

Gong/Chorus reviews and refines

00:45What went wellWhat to improveGong/Chorus reviews andrefines
Hear it

Everyone says their AI sounds real.
Listen to ours disagree with you.

It remembers what you said three turns ago, knows your pricing, and doesn't get nicer because you did. Unedited sessions from the industries we build for.

Finance

A super fund member who wants it done today.

Sandra has waited two weeks to switch her super before she retires, and she won't be walked through options she already knows. The rep can't give her advice. Press play and hear how they cope under pressure.

Unedited. Tarrant Super is fictional.

SandraAI customer
StephanieRep · Human

Welcome to Tarrant Super Member Services, Stephanie speaking. Hi there.

0:00--:--

Legal Client Services (coming soon)

Real Estate (coming soon)

Insurance & Claims (coming soon)

Trades & Home Services (coming soon)

Frequently Asked Questions

Reframer is a voice AI training platform for customer-facing teams. People rehearse realistic conversations out loud, against a counterpart that pushes back, before the real one happens.

Sales, support, customer success and founder-led teams: anyone whose results depend on handling live customer conversations well.

Training Packs generated from your own docs, voice-first practice scenarios, a manager baseline to compare against, leaderboards and feedback on every session.

You set the standard. The AI plays the customer, pushes back and interrupts, then scores each run against your gold-standard response and shows what to improve.

Yes. Practice works on a phone with a headset, so reps can rehearse between calls.

Ready to see what your
team will practise?

Book a demo. We'll build your first Training Pack together.

  • ✓ No credit card required
  • ✓ Setup included
  • ✓ Used by customer-facing teams